Case Coordinator (Bilingual Eng/Spanish)
Company: R.A.I.N. Total Care, Inc.
Location: Bronx
Posted on: May 4, 2024
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Job Description:
TITLE: Case Coordinator TYPE: Non-Exempt Full-Time Regular
SUPERVISOR: Executive Director POSITIONS SUPERVISED: N/A SALARY:
$20.00/hr.
POSITION SUMMARY: The Case Coordinator is responsible for covering
all cases 24/7, mitigating service issues, instituting disciplinary
measures among homecare workers sanctioned for violating service
policies, documenting significant service issues, and serving as an
intermediary and a client or home attendant advocate during crisis
related situations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Coordinate case coverage
for unattended clients utilizing all of the Agency's "on-call"
resources. - Match clients' needs with homecare workers' skill set.
- Coordinate replacement or relief workers for complaint or
emergency cases. - Conduct on-site visits to clients to supervise
all newly hired temporary Home Attendants until DOH Clearance is
completed. Alternating weekly telephone calls. Documentation of all
visits and calls must be kept on file. - Conduct quality assurance
and client contact survey to gather feedback regarding the quality
of our client services. - Prepare case notes, as necessary as well
as compliant and client incident reports. - Routine review of "No
Show" and exception reports. - Take immediate action in resolving
missed visits. - Provide client advocacy and crisis intervention in
collaboration with the Certified Social Worker and Nursing staff. -
Consult with Registered nurse regarding client care and homecare
worker training needs. - Conduct random telephone calls and quality
assurance visits to clients. - Conduct annual performance
evaluation for all homecare workers under their caseload. -
Transfer, assigns and schedules homecare workers based on client's
needs. - Coordinate dropped case with the UIB Coordinator. - Review
and approve home attendant requests for personal days and vacation.
- Schedule homecare workers for in-service training and annual
evaluation meetings. - Assist, in the investigation and resolution
of client and homecare worker complaints. - Evaluate and resolve
disputes between home attendant and clients. - Communicate to home
attendants, all pertinent rules, and regulations and of the Agency.
- Counsel and discipline homecare workers, when required. - Prepare
and issue written warnings for home attendants who commit violation
of any Agency or HRA Policies and Procedures. - Prepare the
appropriate documentation of complaint and client incident records.
- Encode data on the database system reflecting worker assignments,
reassignments, address changes, dates of service, number of clients
being serviced by home attendant, personnel specialist/housekeeper
changes evaluations and other related information. - Review and
complete Exception logs, noting the following schedules; Fridays
Logs in by Monday at 11:00 and Saturday, Sunday and Mondays Logs in
by Tuesday at 11:00. - Document lateness and institute disciplinary
measures to prevent reoccurrence. - Verify that time sheets have
correct hours, days, and signatures to ensure accurate payroll
preparation. - Initial time sheets, after review and send to
payroll. - Must work "on call" and provide "back up" support for
other PS' on a rotational basis.
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
MINIMUM QUALIFICATIONS - High School Ed., preferably Associate's
Degree. - 2 years' work experience in the health care field. - Good
interpersonal skills. - Bilingual in Spanish
TO APPLY: E-mail your resume to jobs@raintotalcare.org In the
subject line of the email, you MUST include "NYSDOL Referral-Case
Coordinator." (Please note that only those candidates selected for
an interview will be contacted.)
Keywords: R.A.I.N. Total Care, Inc., Westport , Case Coordinator (Bilingual Eng/Spanish), Other , Bronx, Connecticut
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