Customer Service Representative / Dispatcher
Company: Zoom Drain Indianapolis
Location: Westfield
Posted on: April 1, 2026
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Job Description:
At Zoom Drain, we take great care in cultivating the careers of
our employees. We offer training and room for growth because we
recognize that career advancement is a large part of job
satisfaction. The Customer Service / Dispatcher role is an integral
part of our operations. Our operational efficiency starts with
them. Their goals are to route the right technician, to the right
call, at the right time. Customer Service / Dispatcher Benefits |
WHAT WE OFFER Bonus Opportunities Medical Benefits Paid Sick Days /
Holidays Company Gatherings Recognition & Rewards Positive Team
Atmosphere Customer Service / Dispatcher Responsibilities | WHAT
YOU'LL BE DOING Effectively manage incoming calls Identify and
assess customers’ needs to achieve satisfaction Build sustainable
relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the
right methods/tools Meet personal/team sales targets and call
handling quotas Schedule & communicate with technicians to meet
customer requirements Assign work orders based on priority to the
available workforce Handle complaints, provide appropriate
solutions and alternatives within the time limits and follow up to
ensure resolution Keep records of customer interactions, process
customer accounts, and file documents Follow communication
procedures, guidelines, and policies Go the extra mile to engage
customers Customer Service / Dispatcher Qualifications | WHAT YOU
BRING Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different
types of customers Excellent communication skills Ability to
multi-task, prioritize, and manage time effectively *Each location
is independently owned and operated
Keywords: Zoom Drain Indianapolis, Westport , Customer Service Representative / Dispatcher, Customer Service & Call Center , Westfield, Connecticut
