Commercial Product Manager eCommerce

Company: Disability Solutions
Location: Raritan
Posted on: October 19, 2024

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.Johnson & Johnson is currently seeking a Commercial Product Manager eCommerce to join our Commercial Excellence Team located in Raritan, NJ, or Cincinnati, OH, (remote setup at the manager's discretion).Position Overview:Enabling an insights-based end-to-end commercial ecosystem is a critical growth accelerator for J&J MedTech. The Product Manager, e-commerce is responsible for the Commercial product ownership of several e-commerce platforms such as JJCC and distributor e-comm sites. Primary responsibilities include the development and management of the Commercial vision and product roadmap. The role will better enable e-commerce as an engagement and transaction channel, as part of an end-to-end JJMT Surgery Customer Experience and ecosystem and in support of key growth priorities.The Manager will partner with regional business / technical product owners to ensure Commercial enhancements are implemented in the system, aligned to Commercial strategic growth priorities & timelines. Additionally, the role will oversee e-commerce insights and next best actions to ensure timely execution and integration with broader omnichannel efforts. The e-commerce product manager will also administer the implementation and governance of the Product Information Management (PIM) and lead the development and execution of programs with external e-comm partners.Responsibilities:

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• Lead development and management of the JJMT Surgery Commercial vision and product roadmap for J&J Customer Connect (JJCC.com). Define clear digital requirements and business rules to guide the development of new capabilities, ensuring alignment with strategic objectives.
• Partner with other JJCC product owners (Deliver) to prioritize product enhancement backlog and build outs. Manage timelines for all projects. Own prioritization of user requirements and UAT for the website's critical path as well as all new features and functions.
• Review and prioritize data insights and next best action based off established KPIs. Develop cadence to share with Marketing platform leads and shape project plans to execute. Communicate to stakeholders the project status, risks, and post-launch performance and findings.
• Oversee Product Information Management (PIM) implementation for Ethicon and governance of all product data in the PIM post implementation. Ensure collaboration with SMEs (Platform/Business Unit/ASC teams) so that critical data / assets are received. Also, partner with Data Science and Solutions team to ensure completeness of data model.
• In partnership with Channel Account Management, collaborate with external partners (e.g., distributors, marketplace exchanges, etc.) to design, launch, and manage enhanced e-commerce Customer Experience for key customer segments. Role of e-commerce to be tailored to the fit-for-purpose Commercial Model by key customer segments. Prioritize budget spend and own ROI analysis for new feature releases and 3rd party integrations.
• Partner with omnichannel counterparts and platform marketing leads to incorporate last mile data and intelligence into customer journey for targeted execution.\r\r

Keywords: Disability Solutions, Westport , Commercial Product Manager eCommerce, Executive , Raritan, Connecticut