Licensed Optical Manager Full Time
Company: BJ's Wholesale Club
Location: Whippany
Posted on: October 19, 2024
Job Description:
Join our team of more than 34,000 team members, supporting our
members and communities in our Club Support Center, 235+ clubs and
eight distribution centers. BJ's Wholesale Club offers a
collaborative and inclusive environment where all team members can
learn, grow and be their authentic selves. Together, we're
committed to providing outstanding service and convenience to our
members, helping them save on the products and services they need
for their families and homes. The Benefits of working at BJ's--- -
- - - - - - BJ's pays weekly--- - - - - - - - -Eligible for free
BJ's Inner Circle and Supplemental membership(s)*--- - - - - - - -
Generous time off programs to support busy lifestyles* - - - - - -
- - - - - - - - - - - - - - - - o Vacation, Personal, Holiday,
Sick, Bereavement Leave, Jury Duty--- - - - - - - - Benefit plans
for your changing needs* - - - - - - - - - - - - - - - - - - - - -
o Three medical plans**, Health Savings - Account (HSA), two dental
plans, vision plan, flexible spending*eligibility requirements vary
by position**medical plans vary by locationJob SummaryResponsible
for performing all the duties required of an optician, in addition
to managerial duties. This position is responsible for managing,
teaching, and coaching the optical team members, interacting with
Members, confirming appointments, and department upkeep. The
Optical Manager serves as the liaison between our members and the
lab to ensure that orders are processed timely. -The pay range
advertised for this position does not include additional
compensation paid out through our Manager Bonus and spiff programs.
Leadership:
- Exhibit strategic thinking and sound decision-making thorough
knowledge and utilization of business data. -
- Lead through change. - Model leadership competencies, build
credibility and act as a champion for business growth. -
- Communicate effectively. Provide the information teams require
to be successful.
- Build high performing teams by creating a culture of
collaboration. - Provide honest and timely direction, follow up and
feedback that will drive business results and support team member
engagement.
- Deliver results. Execute business expectations within expected
timeframes by setting clear expectations, utilizing follow up and
accountability. Team Members:
- Teach, coach and lead through the club level training process.
-Support team member engagement within all areas of responsibility
to enable the application of policies, procedures, and
compliance.
- Drive a culture of development, strategic thinking and acting,
ethical decision making and engagement. - - Lead with the team
member and member in mind to address all concerns and to escalate
any concerns, as appropriate. -
- Ensure a safe and positive environment and experience for the
team members.
- Embrace inclusion and diversity, by working together with
collaboration and respect. Acknowledge team member success, work as
a team to achieve goals, identify and retain top talent. Members:
- Guarantee service excellence through all points of contact. -
-
- Set service standard expectations for all team members. -
Provide team support and empowerment to resolve every member
concern.
- Ensure a safe and positive environment and experience for the
members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, CleanClub Standards: Lead teams to
deliver GOLD club standards daily.
- Define and model GOLD- Grand opening look daily.
- All items stocked and planograms executed.
- Maintain visible accurate signage.
- Clean and organized, inside and out. -Know Your Business:
- Acquire a deep knowledge of key metrics and reporting for total
club and department performance.
- Drive performance and profitability by using reporting to
identify trends and areas of opportunity.
- Have the foresight to see a breakdown in process and correct it
before it negatively impacts club performance metrics.
- Communicate a simple message to your team on the connection
between consistent operational performance and achieving club
financial targets. Major Tasks, Responsibilities, and Key
Accountabilities
- Provides a high level of Member service, including answering
all incoming calls, scheduling patients for eye exams, being open
and honest in communication and maintaining a friendly, pleasant
demeanor with Members at all times.
- Provides support to Members in making eyeglass adjustments,
taking measurements, reading prescriptions on the lensometer,
timely notification of product readiness, proper handling of all
money related transaction, and completing paperwork necessary to
place and process orders.
- Manages Optical department team members and ensures all team
members diligently engage in person and over the phone with
Members.
- This position will have access to patient information therefore
a high degree of discretion and adhering to all privacy and
confidential/propriety company policies and procedures is required
(i. e. Health Insurance Portability and Accountability Act, known
as HIPAA).
- Manages all sales opening and closing procedures at the end of
the shift. Must ensure that accurate funds are collected, and
payments are made at the point of service.
- Strives to deliver sales and metric goals by educating patients
on the benefits of available products, and by recommending those
that will improve their visual needs.
- Spends downtime engaging with members in front of Optical.
- Communicates and follows up with Club Manager and Regional
Optical Manager regarding department performance, maintenance
situations, team member's performance, and doctor relations.
- Ensure workstation/Optical department is always maintained and
clean.
- Supervises all team members in the Optical department and is
responsible for training, separations, recommendation for
promotions, and coaching.
- Maintains all club policies and procedures.
- Performs other duties as assigned.
- Regular, predictable, full attendance is an essential function
of this job. Qualifications
- Must be licensed to work as an optician within the State and
keep license up to date and active.
- Knowledge of optical products and business practices
preferred.
- High school diploma, college degree, and/or big box wholesale,
retail, optical, and/or management experience is preferred.
- Demonstrated leadership capabilities, including
managing/supervising cross-functional teams, training team members,
and driving and communicating results.
- Strong interpersonal skills, customer service skills,
organizational skills and an attention to detail required.
- Open shift availability required.
- At least 18 years of age. Environmental Job Conditions
- Most of the time is spent moving about frequently on hard
surfaces. There may be a need to occasionally position oneself to
examine or scan merchandise, including bending, handling, pulling,
reaching, and/or stooping.
- Frequently requires lifting objects up to 20 pounds. May
require lifting and moving heavy and/or awkward objects more than
20 pounds with assistance.
- Located in a comfortable indoor area with frequent exposure to
temperature extremes and loud noises. There may be occasional
exposure to cleaning agents.
- Requires the use of Optical hand tools to adjust and repair
Members' eyeglasses, which includes the insertion and removal of
nose pads and small screws. In accordance with the Pay Transparency
requirements, the following represents a good faith estimate of the
compensation range for this position. At BJ's Wholesale Club, we
carefully consider a wide range of non-discriminatory factors when
determining salary. Actual salaries will vary depending on factors
including but not limited to location, education, experience, and
qualifications. The pay range for this position is starting from
$30.00.
Keywords: BJ's Wholesale Club, Westport , Licensed Optical Manager Full Time, Executive , Whippany, Connecticut
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