DIRECTOR, CLIENT SERVICES
Company: Kargo
Location: New York
Posted on: October 19, 2024
Job Description:
Kargo unites the world's leading brands, retailers and premium
publishers across screens using innovative technology and advanced
creative ad formats. At Kargo, we're all about bringing together
the best of the best with a spark of creativity to stand out from
the crowd. The same is true for our employees. What makes Kargo and
each Kargo team member exceptional makes our company special. Kargo
believes differences should be celebrated and is committed to
diversity in the workplace. As an Equal Opportunity employer, we do
not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity, marital status, age, national origin,
protected veteran status, disability or other legally protected
status. Individuals with disabilities are provided reasonable
accommodation to participate in the job application process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation. Kargo is 500 employees strong across offices in New
York City, Chicago, Austin, Dallas, Los Angeles, Sydney, Auckland,
Ireland, and London. But we're not stopping there, so stay tuned as
we expand our map and our team. For more information, visit Kargo
at www.kargo.com or follow Kargo on Instagram (@kargomobile),
Twitter (@kargo) and LinkedIn (Kargo). Title: Director, Client
Services Job Type: Full-time, Hybrid Job Location: New York, NY
Salary Range: $150,000 - $175,000 OTE Summary of Job's Purpose:
Read the overview of this opportunity to understand what skills,
including and relevant soft skills and software package
proficiencies, are required.
Lead a regional team of client service team members to deliver
superior service and results to our clients. This leader is
responsible for ensuring excellence in execution and working with
sales counterparts on growing the regional book of business. The
role focuses on operational excellence, up-leveling the team, and
accelerating the regional business. The leader is in charge of the
team's revenue goals and success metrics aligning with client
objectives. The Position:
- Lead a team of 10-20 client services professionals to deliver
all phases of the campaign life cycle from ideation through
execution across regional business. Ensure the team is being
customer-centric while also being operationally rigorous to ensure
repeatable success.
- Create executive relationships with top clients in the region
to spur growth and ensure client retention.
- Coach team on executive presence and trusted advisor
relationships with clients up-leveling soft skills.
- Work with CS leadership to put in place operational rigor that
creates efficiencies and identifies opportunities for growth and
account risks.
- Enforce direct and programmatic workflows, manage productivity
to meet performance standards.
- Collaborate cross-functionally with regional sales, campaign
management, analytics, and other teams to create strong regional
culture, growth and efficiency plans.
- Communicate organizational updates from the top down to team
members in a way that inspires and leads with the why.
- Reinforce team revenue and retention focus with consistent
communications on how team and individuals are tracking towards
goals. Work with business operations on any outstanding needs to
track and drive goals.
- Foresee and identify issues and solutions on campaigns and
optimizations to meet client objectives.
- Collaborate on account reviews to build brand strategy and
deeper client partnerships.
- Function as the first tier of escalation for direct and
programmatic campaign issues blocking or delaying revenue and
resulting in client churn.
- Escalate adverse experiences and operational problems to
identify root causes and resolutions. Course-correct and ensure
preventative actions for direct reports are implemented and
effective.
- Coach and develop the regional teams top performers to the next
level and work with lower performers to rise to expectations. The
Requirements:
- 7+ years experience in a client-facing role for a media,
startup, tech, or digital company
- Proven record of driving successful client retention and
upsell
- 4+ years of managerial experience with a team of 6+ direct
reports with proven experience growing talent
- Proven leadership motivating and leading a team of client
service/success teams including managing a range of performers
- Highly strategic, proactive and solution-oriented
- Experience with direct-sold and programmatic mobile advertising
workflow recommended
- Understanding of ad servers (DFA, DFP), 3rd party tags and
tracking methodology (Celtra, Moat, IAS), programmatic buying
between DSPs and SSPs recommended
- Thrives in a team environment and proven collaboration with
sales, marketing, product, operations, and other key
stakeholders
- Strong executive presence with the ability to lead and coach a
team on C suite/VP level presence in both in-person and written
communications
- Organizational skills with the ability to use available
resources to reach solutions
- Ability to think and plan strategically with a business focus,
while taking account of technical and operational constraints
- Detail-oriented, with the ability to manage multiple projects
simultaneously in a demanding, fast-paced environment
- Bachelor's degree or equivalent experience
#J-18808-Ljbffr
Keywords: Kargo, Westport , DIRECTOR, CLIENT SERVICES, Executive , New York, Connecticut
Didn't find what you're looking for? Search again!
Loading more jobs...