Assistant Store Manager - Bridgeport/North End
Company: TD Bank
Location: Bridgeport
Posted on: October 22, 2024
Job Description:
Work Location: Bridgeport, ConnecticutHours: 40Pay Details:
$30.00 - $45.00 USDTD is committed to providing fair and equitable
compensation opportunities to all colleagues. The included salary
range for this role takes into account multiple factors that are
considered in making compensation decisions. The base pay actually
offered may vary based upon candidate's skills and experience,
job-related knowledge, licensure and certifications, geographic
location, and other specific business and organizational needs. As
TD puts career development at the forefront of our colleague
experience, it is not typical for an individual to be hired at or
near the top of the range for their role.As a candidate, you are
encouraged to ask compensation related questions and have an open
dialogue with your recruiter who can provide you more specific
details for this role.Line of Business: Services bancaires
personnels et commerciauxJob Description:The Assistant Store
Manager is an experienced leader who manages the day-to-day
service, sales, and operational objectives in a Store location. The
role is focused on leading a team to grow and deepen Customer
relationships by delivering TD's model of convenience, sales and
advice, and differentiating with a personalized, connected
experience. This role can lead the Store with minimal direction and
has the knowledge and experience to make decisions for day-to-day
work on the teller line or platform.Depth & Scope:
- Leads a team of advice and service colleagues in the
achievement of individual and Store objectives that result in
legendary Customer and colleague experience, and achievement of
established performance goals.
- Provides day-to-day team leadership and work direction to
ensure effective/efficient delivery of personalized/complex service
and advice activities and/or solutions while maintaining compliance
and regulatory guidelines.
- Leads the team in overseeing the most complex or diverse sales
advice activities that entail complete multiple step processes that
involve numerous systems, partners and complexity.
- Requires knowledge and understanding of financial concepts, a
broad range of products, services and tools, business and process
management acumen aligned with TD's consultative approach with
Customers to deliver Customers end-to-end advice they expect.
- Responsible for driving and reinforcing Advice
activities/capability for the team through continued team
observations, coaching, oversight, and communication ensuring the
team is offering proactive advice by making product recommendations
based on Customer needs.
- Possesses comprehensive knowledge of the local market,
competitive offers, and economic trends to support advice
recommendations that support Customer financial empowerment.
- Effectively handles critical and/or high-risk issues,
determining the most appropriate course of action for
resolution.Education & Experience:
- Undergraduate degree or equivalent experience.
- 2+ years related experience required.
- Supervisory or leadership experience required.
- Demonstrated ability to provide Legendary Customer
Service.
- Strong verbal and written communication skills.
- Sales and Operational Management skills.
- Ability to manage competing priorities.
- Previous consumer and residential lending experience
preferred.
- Proficient in Microsoft Office.
- Knowledge of TD Bank products and services.
- Demonstrated organization, interpersonal, communication and
decision-making skills.
- Shows proficiency with expense management.
- Notary License (Preferred).
- Must maintain an active registration status with NMLS
(Nationwide Mortgage Licensing System and Registry).
- Originates loan applications, prepares documents and conducts
loan closings.Customer Accountabilities:
- Creates an environment where the team interacts with Customers
in a warm and engaging manner, actively listening, and asking
clarifying questions.
- Contributes to the achievement of business objectives by
proactively attracting, acquiring and retaining Customers, advice
opportunities and referrals, to increase profitability and enable
business growth.
- Establishes and supports strong partnership between colleagues
that handle Customer day to day transactions and platform
bankers/and partners for effective referrals.
- Leads and reinforces Customer service activities; Supporting
Customers through challenging times and life events, demonstrating
knowledge and financial expertise of products and services to help
align the Customer to the best product/service to meet and exceed
their needs.
- Responsible for maintaining optimal colleague scheduling to
ensure Customer demands and compliance requirements are met.
- Acts as an escalation point for Customer problem resolution -
identifies how to prevent the problem from happening and educates
the Customer.
- Creates personal experiences by getting to know each Customer's
needs to help turn their goals into reality.Who We Are:TD is one of
the world's leading global financial institutions and is the fifth
largest bank in North America by branches/stores. Every day, we
deliver legendary customer experiences to over 27 million
households and businesses in Canada, the United States and around
the world. More than 95,000 TD colleagues bring their skills,
talent, and creativity to the Bank, those we serve, and the
economies we support. We are guided by our vision to Be the Better
Bank and our purpose to enrich the lives of our customers,
communities and colleagues.
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Keywords: TD Bank, Westport , Assistant Store Manager - Bridgeport/North End, Executive , Bridgeport, Connecticut
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