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Account Manager

Company: Sysco
Location: Central Islip
Posted on: October 22, 2024

Job Description:

Job Summary:This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. - -The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience. -This position is responsible for building relationships with new and existing accounts up to 50% of their time. - The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution. - - - - -Duties and Responsibilities:

  • Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. - Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
  • Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
  • Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
  • Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
  • Able to have challenging conversations with internal and external stakeholders
  • Responsible for appropriate escalation as neededEducation Required:
    • High school diplomaEducation Preferred:
      • Bachelors degreeExperience Required:
        • 3+ years prior outside foodservice account management or B2B sales experienceExperience Preferred:
          • 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO backgroundLicenses/Certifications Required:
            • Valid driver's license with a driving record that meets Company insurability standardsSkills and Abilities:
              • Knowledge of Sysco Products, ordering procedures and credit terms
              • Proficient with customer service management and able to partner cross-functionally
              • Ability to manage end to end initiatives through challenging deadlines
              • Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
              • Able to thrive in a fast-paced and changing work environment
              • Expert in Microsoft Office
              • Continuously learn existing and new Sysco technologies
              • Demonstrated experience with and working knowledge of Sysco customers, preferredPhysical Demands:Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.Travel Requirements:May need to travel to visit local customers

Keywords: Sysco, Westport , Account Manager, Executive , Central Islip, Connecticut

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