Performance Management Specialist

Company: VirtualVocations
Location: Flushing
Posted on: October 23, 2024

Job Description:

A company is looking for a Performance / Service Level Management Specialist responsible for monitoring and validating service level agreements.

Key Responsibilities

Gather service requirements and set up service level metrics in managed service platforms
Validate monthly SLAs submitted by suppliers and develop validation processes
Analyze service level data to provide insights for service improvement and compliance

Required Qualifications and Education

10 years of experience in service level management and MIS reporting
Proficient knowledge of Microsoft products - Word, Excel, PowerPoint, and Outlook
Experience with IT contracts, particularly performance metrics
Postgraduate or graduate degree in any field
ITIL certification preferred

Keywords: VirtualVocations, Westport , Performance Management Specialist, Executive , Flushing, Connecticut

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