Senior Manager, Enterprise Services Issues & Events (ES Risk)
Company: Capital One
Location: New York
Posted on: October 24, 2024
Job Description:
Center 3 (19075), United States of America, McLean,
VirginiaSenior Manager, Enterprise Services Issues & Events (ES
Risk)Enterprise Services Risk (ESR) Senior Managers are experienced
and progressive individuals that operate within a highly
collaborative team environment to deliver value-added risk
management services to our Business and Technology partners. The
successful candidate will be an experienced risk management
professional who understands cyber and technology functions and
organizations, with strong analytical, planning, strategic
thinking, organizational and communication skills.As a Senior
Manager for Problems (Issues & Events) in Capital One's Enterprise
Services (ES) Risk Office, you will govern the portfolio of
Problems ensuring that ES Risk meets or exceeds Capital One's
policies and procedures for Problem Management. You will be
responsible for continuous improvement and innovation of Problem
related processes and drive the collective collaboration across all
ES Risk and 1st Line of Defense teams. You will be responsible for
partnering with associates across all lines of defense in further
maturing our Issue and Event risk management practices.
Additionally, you will represent ES Risk as the champion for the
2nd Line Multi-Business Governance Problem management process.
Additionally, you will own reporting and trend analysis to
executives. - -Tasks and Responsibilities include:
- Oversee the portfolio of all Issues and Events for Enterprise
Services, collectively known as Problems.
- Partner with Issue & Event managers, owners, and AEs in
ensuring that all Problems are appropriately documented and managed
in accordance with expected timelines and policies.
- Conduct analysis, identify trends, and report on the status of
the Problem program. -
- Design and deliver regular training for Issue & Event managers,
owners, and AEs on their roles and responsibilities, methodology,
and the tools leveraged to manage Problems.
- Identify ways to improve and streamline the identification,
assessment, and mitigation processes for Problems.
- Demonstrate outstanding communication and partnership skills
which are essential for interacting and communicating with key
stakeholders across all levels to manage, inform, and influence
outcomes.
- Provide guidance to Enterprise Services teams in risk
management principles in accordance with Enterprise
frameworks.
- Maintain awareness of risks, Issues, and Events within all
Enterprise Services teams.
- Foster effective partnerships and collaborate with First and
Second Line technology and risk management partners.
- Participate in risk and other management forums and contribute
to continuous improvement of risk, Issue, and Event management
practices.
- Support and possibly lead cross-functional teams through
various initiatives.
- As applicable, support interactions with Internal Audit and
Regulatory agencies.
- Participate in and execute other special projects for the team
on a periodic basis.
- Develop and manage reporting tools, including Tableau
dashboards.
- Partner with the Central Governance Leadership Team to
proactively drive innovation and change to further the program's
aspiration to be best in class.Basic Qualifications:
- Bachelor's Degree or military experience
- At least 4 years of experience working in the financial
services industry
- At least 5 - years of experience in Issue or Event management,
process and data quality, risk management, or audit, or a
combination. -
- At least 5 years of experience in Cybersecurity, Technology,
Risk Management, or Audit
- At least 4 - years of project or process management
experience
- At least 2 years of experience working in an Agile
environment
- At least 3 years of experience with administrative tools such
as G-Suite and Tableau
- At least 3 years of experience in root cause development and
analysis -
- Strong written and verbal communication skills including
drafting and communicating - presentations and analytical
assessments to senior management. -Preferred Qualifications:
- 5+ years of experience working in the financial services
industry
- 7+ years of experience in Issue or Event management, process
quality, risk management, or audit, or a combination
- 7+ years of experience in the fields of cybersecurity,
technology, risk management, or audit
- 7+ years of experience in business process Management or
project Management
- 2+ years of experience with people leadership
- Ability to partner and to interact effectively across
organizational levels and business units and to influence as
warranted and appropriate to drive consensus
- Risk management, cybersecurity, - or technology risk
certifications
- Business process management, Six Sigma, Lean , or project
management/agile certifications.
- 1+ year of consulting experience with a Big 4 firmAt this time,
Capital One will not sponsor a new applicant for employment
authorization for this position.The minimum and maximum full-time
annual salaries for this role are listed below, by location. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed
upon number of hours to be regularly worked.New York City (Hybrid
On-Site): $199,100 - $227,200 for Sr. Manager, Cyber Risk &
AnalysisCandidates hired to work in other locations will be subject
to the pay range associated with that location, and the actual
annualized salary amount offered to any candidate at the time of
hire will be reflected solely in the candidate's offer letter.This
role is also eligible to earn performance based incentive
compensation, which may include cash bonus(es) and/or long term
incentives (LTI). Incentives could be discretionary or non
discretionary depending on the plan.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the -Capital One Careers website. Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level.This role is expected to accept applications for a
minimum of 5 business days.No agencies please. Capital One is an
equal opportunity employer committed to diversity and inclusion in
the workplace. All qualified applicants will receive consideration
for employment without regard to sex (including pregnancy,
childbirth or related medical conditions), race, color, age,
national origin, religion, disability, genetic information, marital
status, sexual orientation, gender identity, gender reassignment,
citizenship, immigration status, protected veteran status, or any
other basis prohibited under applicable federal, state or local
law. Capital One promotes a drug-free workplace. Capital One will
consider for employment qualified applicants with a criminal
history in a manner consistent with the requirements of applicable
laws regarding criminal background inquiries, including, to the
extent applicable, Article 23-A of the New York Correction Law; San
Francisco, California Police Code Article 49, Sections 4901-4920;
New York City's Fair Chance Act; Philadelphia's Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Westport , Senior Manager, Enterprise Services Issues & Events (ES Risk), Executive , New York, Connecticut
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