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Director of Member Services

Company: VirtualVocations
Location: Jamaica
Posted on: November 8, 2024

Job Description:

A company is looking for a Director, Member Services (Medicare).



Key Responsibilities

Oversee Member and Provider Contact Center operations to ensure high-quality service delivery
Directly supervise contact center managers and teams to resolve member and provider inquiries effectively
Implement programs and strategies to enhance member and provider experiences and meet departmental KPIs


Required Qualifications

Graduate Degree or equivalent combination of education and experience
7+ years of Contact Center Management experience
Proven leadership success in medium-large contact centers managing multiple people managers
Experience working in a matrix environment with dotted line responsibilities
10+ years of experience in the Healthcare industry preferred

Keywords: VirtualVocations, Westport , Director of Member Services, Executive , Jamaica, Connecticut

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