Senior Account Director
Company: Situation Group
Location: New York
Posted on: November 9, 2024
Job Description:
Town Hall-a high-growth agency providing digital marketing
services to nonprofit and higher education clients-seeks a Senior
Account Director to manage key accounts, drive strategic planning,
and build resilient partnerships with our clients. This role will
report to the Managing Director.What You'll DoThe Senior Account
Director will be the main point of contact for their assigned
clients, foster collaboration between external and internal teams,
and ensure projects and campaigns are executed successfully. The
Senior Account Director is responsible for ensuring client
satisfaction, client retention, and growth of services and revenue
within their assigned accounts. The ideal candidate is highly
organized, comfortable working autonomously, exhibits excellent
communication skills, and has experience in an external
relationships role.Our office is located in midtown Manhattan and
the Senior Account Director is expected to be in-office three days
per week (Tuesday/Wednesday/Thursday).Sample Day-to-Day
Responsibilities
- Client Relationship Management:
- Serve as the primary point of contact for assigned accounts,
fostering long-term relationships by building trust and delivering
great work.
- Develop a deep understanding of the clients' business goals and
align agency services with their objectives.
- Regularly communicate with clients to understand their needs,
provide campaign updates, and offer strategic recommendations.
- Ensure client satisfaction by anticipating their needs and
addressing concerns promptly.
- Lead client meetings and present strategic recommendations and
campaign reporting.
- Project Management:
- Oversee the planning, execution, and delivery of projects and
campaigns, ensuring they meet client business goals.
- Collaborate with internal teams to ensure campaigns are aligned
with client expectations and agency capabilities.
- Monitor project budgets and timelines, ensuring efficient use
of resources.
- Deliver accurate and timely revenue projections to agency
leadership.
- Strategic Consulting:
- Provide clients with strategic marketing insights and
data-driven recommendations to improve their overall marketing
efforts.
- Stay up-to-date on industry trends and challenges to advise
clients on best practices and innovative approaches.
- Contribute to campaign analysis and insights and present
reporting to clients and other stakeholders.Minimum
Qualifications
- 10+ years of experience in account management within a
marketing agency.
- Demonstrable experience managing, reporting on, and/or
contributing to paid media campaigns.
- Ability to work independently, delegate effectively, and manage
deliverables from internal teammates.
- Strong understanding of marketing strategies, including paid
media, content marketing, and the consumer lifecycle.
- Exceptional communication skills, both written and verbal, with
the ability to present complex information clearly and succinctly
to senior stakeholders.
- Excellent project management and prioritization skills with the
ability to juggle multiple clients and campaigns
simultaneously.
- Experience working with CRM systems, marketing automation
platforms, analytics tools, and/or AI programs.
- Nice to have: experience related to the higher education and/or
nonprofit industries.We offer a competitive base salary and a range
of benefits and perks:
- Salary Range: $125,000 - $130,000; commensurate with
experience
- Health care plan (medical, dental and vision)
- Retirement plan with employer match
- Life and disability insurance
- Generous paid time off package that includes vacation, sick,
"life happens" days, birthdays, summer Fridays and public
holidays
- Paid family leave
- Cold brew coffee, snacks and fresh fruit
- Wellness resources
- Special access to New York City's arts and entertainment
sceneWe have been honored for our commitment to our team with
workplace awards from Crain's, Best Companies Group, Cynopsis,
Digiday, and Fortune.Our CompanyWe are Town Hall, a mission-driven
agency that harnesses the power of digital to do good. We partner
with nonprofit and higher education organizations like Share Our
Strength, The Ad Council, PBS, Harvard University, Carnegie Mellon
University, and New York Law School.Town Hall is part of Situation
Group, a digital-first collective of award-winning advertising
agencies.
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Keywords: Situation Group, Westport , Senior Account Director, Executive , New York, Connecticut
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