ASSOCIATE TEAM LEADER
Company: H&R Block
Location: Montgomery
Posted on: October 29, 2024
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Job Description:
552672BRTitle:Associate Team LeaderOur Company:At H&R Block,
we believe in the power of people helping people. Our defining
Purpose is to provide help and inspire confidence in our clients,
associates, and communities everywhere. We also believe in a
connected culture, valuing diversity and inclusion and making
everyone feel like they belong.We strive to continuously improve
our business and have committed to a long-term strategy and
transformation plan known as Block Horizons 2025. Our end goal is
simple: bigger ambitions, faster transformation, and extraordinary
results. It's an exciting time to be a part of H&R Block!At
H&R Block, we're curious, creative, and always on the move. If
you embrace challenges as opportunities and seek to make a
meaningful difference where you live, work, and play, our door is
always open.A Typical Day...Joining us as an Associate Team Leader,
you'll support a single retail office during tax season to
consistently exceed client expectations and provide daily
operations direction for the tax office. You'll begin working a
flexible part-time schedule in early December as you ramp up for
the busy tax season and transition to a full-time schedule from
January through April.Job ID:552672BRCity:MontgomeryState:New
YorkIt would be even better if you also had...:Experience
supervising or managing peopleHistory of delivering outstanding
customer experiencesWhy Work for UsAt H&R Block, we believe and
invest in our people by committing to their total well-being. Our
benefit offerings can help associates plan for their unique health,
wellbeing and financial wellness needs.Employee Assistance Program
with Health Advocate.Wellbeing program, BetterYou, to help you
build healthy habits.Neurodiversity and caregiver support available
to you and your family.Various discounts on everyday items and
services.Benefits with additional eligibility requirements: Medical
Coverage, 401k Retirement Savings Plan and Employee Stock Purchase
Plan.Click here to check out all available benefits
(https://www.blockbenefits.com) .The Community You Will Join:At
H&R Block we remain committed to building a Connected Culture -
one in which trust, care, and connections are how we work together
as we continue to create an environment where everyone feels safe
to bring their authentic self to work every day and feels like they
belong as part of a larger team.You will be immersed in an
exceptional work environment that is recognized throughout the
world on Best Companies lists! You will also be surrounded by
colleagues who are committed to helping each other grow and support
each other.H&R Block is an equal opportunity employer. We
welcome and celebrate diversity in the workplace regardless of
gender, race or color, ethnicity or national origin, age,
disability, religion, sexual orientation, gender identity or
expression, or veteran status.If you're looking to make an impact,
H&R Block is the place for you.What you'll bring to the
team...:Support the Multi-Unit Team Leader, serving as onsite point
of contact for tax office associates and clients, ensuring quality
and consistent execution that will allow us to promote the value of
H&R BlockExecute and hold all tax office associates accountable
to Service Standards execution and client service experience, with
escalation to the Multi-Unit Team Leader and District General
Manager as necessaryServe as point of contact for onsite escalated
client service concernsEnsure clients are scheduled properly and
conflicts are resolved, with escalation to the Multi-Unit Team
Leader and District General Manager as necessaryLead the office
from the front desk, providing phone coverage and engaging with
clients to deliver an outstanding experienceLead daily activities
to ensure that all tax office associates are scheduled, and work is
completed according to deadlines, with attention to quality
standards, priorities and overall goalsLead daily huddles and
communicate essential information to office associatesYour
ExpertisePrior experience working in customer service or similar
roleStrong organizational skills and ability to plan and manage
day-to-day office operationsCustomer-centric mindset and strong
communication skillsComputer proficient with the ability to use MS
OfficeDemonstrated ability to work independently with minimal
supervisionPositive attitudeAble to work a flexible work schedule
of 40 hours per week and flexibility based on business needsHigh
school diploma / equivalent or higherPosting Title:Associate Team
LeaderSponsored Job:#29520Pay Range Minimum:11Pay Range
Maximum:29Pay Range Information:The pay range for this position is
listed below. Local minimum wage laws apply. This information is
posted pursuant to local requirements to provide applicants with
information about what they might be eligible to receive.
Individual pay decisions will depend on job-related factors such as
experience, education, skill, performance, and geographic location
where work will be performed.Successful candidates may be able to
participate in one or more incentive compensation or short-term
incentive plans, which could generate additional earnings in
accordance with the terms of each plan.Qualifying associates can
enroll themselves and/or their eligible dependents in medical and
prescription drug coverage; can participate in the H&R Block
Retirement Savings Plan (401(k) Plan), the Employee Assistance
Program, (virtual) fitness center programs, and the associate
discount program; are automatically enrolled in Business Travel
Accident Insurance; and receive Associate Tax Prep benefit.
Keywords: H&R Block, Westport , ASSOCIATE TEAM LEADER, Hospitality & Tourism , Montgomery, Connecticut
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here to apply!
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