WestportRecruiter Since 2001
the smart solution for Westport jobs

Room Service Server

Company: Renaissance Westchester
Location: White Plains
Posted on: October 10, 2019

Job Description:

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The Renaissance Westchester is modern, newly renovated hotel that offers a retreat-like setting, located one hour North of Manhattan. Nestled on 30 acres of scenic countryside in West Harrison, New York, the hotel offers a comfortable and relaxing oasis just a short distance from the hustle and bustle of New York City. The hotel recently completed a $12 million dollar guestroom, front desk, lobby and restaurant revitalization project and offers 348 guestrooms (including 7 suites) with plush bedding and upscale amenities. Employment Status Full-Time Overview The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner. Responsibilities

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
  • Set-up and deliver all VIP amenities.
  • Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Highgate Standards.
  • Answer the telephone according to standards.
  • Be familiar with the operation of the P.O.S system.
  • Deliver orders according to established standards.
  • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
  • Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
  • Ensure quality of food & beverage being delivered and communicate with Manager/Kitchen.
  • Prepare and deliver amenities. Replenish as needed.
  • Call all guests before delivery of order.
  • Have a thorough knowledge of menus and current specials and up-sell items to guests.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment, established checklist, and hotel's operating policies and procedures.
  • Perform cashiering functions by closing checks and preparing end of shift paperwork.
  • Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
  • Perform all cash handling responsibilities in accordance with Highgate policies and procedures.
  • Be familiar with the organization of the Restaurant(s), lounge, and Room Service and know the function of each job position.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Communicate guest needs to proper department.
  • Handle guest's complaints and communicate to management.
  • Ensure overall guest satisfaction. Qualifications
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
    • Maintain a friendly and warm demeanor at all times.
    • High School diploma or equivalent and/or experience in a hotel or related field preferred.

Keywords: Renaissance Westchester, Westport , Room Service Server, Hospitality & Tourism , White Plains, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Sales Associate
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 10/16/2019

Customer Service Travel Agent
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Customer Service Travel Agents. The Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using (more...)
Company: Mommy Jobs Online
Location: Pittsfield
Posted on: 10/16/2019

Cook III - Philadelphia Marriott Downtown - (19141359)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Trenton
Posted on: 10/16/2019


Restaurant Team Member - Crew (1725 - East Brunswick)
Description: Restaurant Team Member - Crew 1725 - East Brunswick 19024851 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, (more...)
Company: Chipotle Mexican Grill
Location: East Brunswick
Posted on: 10/16/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 10/16/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Chicopee
Posted on: 10/16/2019

Travel Reservation Booking
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Chicopee
Posted on: 10/16/2019

Restaurant General Manager
Description: DescriptionTo eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're (more...)
Company: Pizza Hut
Location: Hackensack
Posted on: 10/16/2019

Part time Merchandiser
Description: SPAR Business Services, Inc. is looking for merchandisers with experience SPAR Business Services, Inc. is looking for Independent Contracting merchandisers to provide
Company: SPAR Administrative Services, Inc
Location: Chicopee
Posted on: 10/16/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Pittsfield
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Westport RSS job feeds