Technology Support Lead
Company: JPMorganChase
Location: Jersey City
Posted on: April 1, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support lead in Corporate Technology, you will ensure
the operational stability, availability, infrastructure mgmt. and
performance of our production application flows. Encourage a
culture of continuous improvement as you troubleshoot, maintain,
identify, escalate, and resolve production service interruptions
for all internally and externally developed systems, leading to a
seamless user experience. Critical thinking while overseeing
day-to-day maintenance of the firm’s systems will be key and set
you up for success as you navigate tasks related to identifying,
troubleshooting, and resolving issues to ensure a seamless user
experience. Job responsibilities Provides end-to-end application
and infrastructure service delivery to enable successful business
operations of the firm Supports the day-to-day maintenance of the
firm’s systems to ensure operational stability and availability
Execute policies and procedures that ensure operational stability
and availability Analyze complex situations and trends to
anticipate and solve incident, problem, and change management in
support of full stack technology systems, applications, or
infrastructure. Design system automation, build helpers and tools
to reduce the human toil of application support Monitor production
environments for anomalies, address issues, and drive evolution of
utilization of standard observability tools Escalate and
communicate issues and solutions to the business and technology
stakeholders, actively participating from incident resolution to
service restoration Lead incident, problem, and change management
in support of full stack technology systems, applications, or
infrastructure Required qualifications, capabilities, and skills 8
years of experience or equivalent expertise troubleshooting,
resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale
technology environment both on premises and public cloud Experience
in observability and monitoring tools and techniques, setting them
up for large scale applications and services. Incident management –
experienced in production incident management, root cause analysis
(RCA) and related follow ups to ensure closure of the issue Role
implies collaboration with all levels of seniority including the
developers, business users and global production management teams.
Hands on experience on scripting language, any programming language
and debugging for production issue and system automations. Hands on
experience with private/public cloud, Kubernetes or equivalent.
Strong understanding of infrastructure costing, with the ability to
apply tuning mechanisms that optimize both performance and cost
efficiency. Experience with ServiceNow platforms Preferred
qualifications, capabilities, and skills Understanding of software
life cycle development Knowledge of document management system
Keywords: JPMorganChase, Westport , Technology Support Lead, IT / Software / Systems , Jersey City, Connecticut
