Customer Solutions Architect
Company: Starbridge
Location: New York City
Posted on: April 1, 2026
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Job Description:
We’re hiring a Customer Solutions Architect to partner with our
customers on all things functional and technical to drive adoption
& value realization from their investment in Starbridge. This is a
hands-on, high-impact role where you’ll define processes, drive
customer adoption, and ensure long-term success. You’ll work
closely with the CS, Product, and Sales organizations, reporting
directly to the Chief Product Officer, with visibility across the
entire company. If you thrive in fast-moving environments, enjoy
solving complex problems, and want to make a direct impact on
customer delight and retention , this role is for you. Key
Responsibilities Onboard & Train - Own customer onboarding and
training to achieve high adoption. Develop and refine training
materials as you scale. Be the Voice of the Customer - Gather
feedback, advocate for feature improvements, and work with the
product team to enhance the customer experience. Scale Support - Be
the frontline for customer inquiries, and continuously improve
processes through automation and documentation. Monitor & Optimize
- Define and track customer health metrics, proactively addressing
risks and opportunities. Drive Renewals & Expansion - Build deep
relationships with customers, identify growth opportunities, and
increase platform utilization. This is the role for you if: You
want to get your hands dirty making our early customers our
greatest advocates as well as build the structures around how we
scale the overall Customer Success function as we scale. Problems
make you angry and solutions bring you joy - you’re the type of
person who will do whatever it takes to solve a problem, no matter
how big or small. If you’ve sent a dozen cold emails or taught
yourself basic Python to solve a problem in the past, you’re this
person. You’re excited to be exposed to and work alongside every
function of a fast paced, quickly growing startup, from engineering
to GTM. Skills Knowledge And Expertise 3 years in Customer Success,
Solutions Engineering/Consulting, Deployments or Implementation,
Account Management, or a related role in B2B SaaS. If you’re coming
from a different background and think you’d be a great fit, tell us
why! Process Builder - You’ve built systems from scratch and thrive
in ambiguity. Data Driven - Comfortable building process around,
tracking, and making decisions based on customer data. Customer
Centric - A natural relationship builder who can drive adoption and
retention. Technical Aptitude - Able to understand and explain a
data-driven SaaS platform. Interview Process We move fast — really
fast. Getting back to someone today beats tomorrow, and our
interview process reflects that mindset. Please keep us posted on
your timeline so we can move quickly and speed things up where
needed. How We Work Build Bridges to Help Customers Win - We pride
ourselves on being obsessively customer-centric. Shooting Star
Speed - We move with extreme speed. We value momentum,
decisiveness, and the ability to accelerate when it matters. Fun Is
a Feature - Fun is a Feature means we intentionally design
Starbridge to be an energizing place to do hard work. Joy, humor,
and camaraderie make great teams faster, sharper, and more
resilient. In the Arena - We believe the best ideas come from
living close to the work, feeling the friction, hearing the nuance,
and experiencing the details firsthand. Benefits include:
Competitive salary early-stage equity Comprehensive medical,
dental, and vision insurance Company provided lunch in office
everyday 75% coverage of Chelsea Piers Fitness membership Unlimited
PTO Regular offsites (NYC global locations)
Keywords: Starbridge, Westport , Customer Solutions Architect, IT / Software / Systems , New York City, Connecticut
