IT SUPPORT SPECIALIST (KOREAN BILINGUAL)
Company: CESNA
Location: Mahwah
Posted on: October 26, 2024
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Job Description:
[Position]
IT Support Specialist
[About Our Client]
Our client is an innovation-focused, full service, global beauty
company with proven track record for award winning formulas and
product development. The art and science of innovation is in our
DNA. Through our worldwide network of talented chemists, scientists
and creatives, we bring authentic innovation and cutting-edge
technology to every product we design.
[Job Description]
End-user Support:
- Provide first-line technical support to end-users via phone,
email, or in-person.
- Assist users in resolving hardware and software issues promptly
and effectively.
- Guide users through step-by-step solutions and document issue
resolutions.
Hardware And Software Troubleshooting:
- Diagnose and resolve hardware and software problems on desktops,
laptops, and peripherals.
- Install, configure, and update software applications.
- Perform routine maintenance and updates on systems and
devices.
IT Infrastructure Maintenance:
- Assist in the maintenance of servers, networks, and other IT
infrastructure components.
- Collaborate with senior IT staff to ensure the reliability and
security of IT systems.
- Monitor system performance and conduct routine checks to identify
potential issues.
User Training:
- Conduct training sessions for end-users on basic IT processes and
best practices.
- Create user-friendly documentation and guides to facilitate
self-help for common issues.
Incident Management:
-Log and track support incidents, escalating issues when
necessary.
- Prioritize and manage multiple support tickets to meet service
level agreements.
Security Compliance:
- Assist in implementing and maintaining security measures to
safeguard company data.
- Educate users on security best practices and policies.
Collaboration And Communication:
- Collaborate with IT team members to address complex issues and
projects.
- Communicate effectively with end-users to gather information and
provide updates on issue resolution.
[Qualifications]
- Bachelor's degree in Information Technology, Computer Science, or
a related field (or equivalent experience).
- Basic understanding of IT concepts, networks, and operating
systems.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Customer-focused with a commitment to delivering high-quality
support.
- Ability to work independently and collaboratively within a
team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified:
Modern Desktop Administrator) are a plus.
Keywords: CESNA, Westport , IT SUPPORT SPECIALIST (KOREAN BILINGUAL), Other , Mahwah, Connecticut
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