Representative, Fleet Supp II (Desktop Support)
Company: Canon Solutions America, Inc.
Location: Melville
Posted on: October 8, 2024
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Job Description:
Representative, Fleet Supp II (Desktop Support)US-NY-Job ID:
32396Type: Full-Time# of Openings: 1Category: Product SupportNY -
Northeast-MSAbout the Role Front line phone agent - Performs
ticketing, supports validation, escalation and ticket closure
activity. Most work is semi-routine but also has established
experience in handling out of the ordinary tasks.Your Impact -
Represents the organization to customers by providing information,
responding to inquiries or support request resolution.- Fulfills
inbound customer requests related to asset management, supplies
fulfillment, service dispatch and other customer service related
requests.- Performs basic non-queue support activities including
customer contact verifications and asset clean-up activities.-
Follows assigned procedures and escalates any issue outside of the
ordinary.- Understands and executes against standard operating
procedures and client special requirements.- Performs some required
reporting and/or additional project duties as assigned.About You:
The Skills & Expertise You Bring HS Diploma, GED, or equivalent
experience required, plus 1 to 2 years of related experience.- May
require up to 5% travel (valid driver's license and acceptable
driving record necessary); ability to work remote for business
continuity. In accordance with applicable law we are providing the
anticipated base salary for this role: 17.57 to 26.31 per
hourCompany Overview About our Company - Canon Solutions America,
Inc. empowers companies of all sizes to succeed by supplying market
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With unwavering dedication to promote professional innovation,
Canon Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020. Canon Solutions America offers a competitive
compensation package including, for eligible positions, medical,
dental, vision, 401(k) Savings Plan, discretionary profit sharing,
discretionary success sharing, educational assistance, recognition
programs, vacation, and much more. A more comprehensive list of
what we have to offer is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSAPosting Tags #PM20 #LI-SH4
#LI-REMOTEPI34ae595b08eb-25660-35665557
Keywords: Canon Solutions America, Inc., Westport , Representative, Fleet Supp II (Desktop Support), Professions , Melville, Connecticut
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