Money Customer Support Analyst

Company: VirtualVocations
Location: Jamaica
Posted on: November 8, 2024

Job Description:

A company is looking for a Money Customer Support Analyst for a temporary remote position.

Key Responsibilities

Track and triage customer issues to enhance onboarding and retention for Bill Pay
Collaborate with cross-functional teams to map, quantify, and track top call drivers
Audit customer support infrastructure and develop a response playbook

Required Qualifications

Experience in SaaS companies, Fintech, and/or Customer Support
Strong project management skills
Demonstrated ownership and initiative to drive performance results
Excellent organizational skills to transform ambiguous data into actionable insights
Analytical skills with attention to detail

Keywords: VirtualVocations, Westport , Money Customer Support Analyst, Professions , Jamaica, Connecticut

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