Customer Experience Operations Analyst
Company: VirtualVocations
Location: Jamaica
Posted on: November 10, 2024
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Job Description:
A company is looking for a Customer Experience Operations
Analyst to support various teams by providing data-driven insights
and streamlining operational processes.
Key Responsibilities
Develop and maintain a reporting framework to track customer
success metrics
Administer customer success and support tools, ensuring optimal
configuration and user adoption
Conduct data analysis to identify trends and improve customer
retention strategies
Required Qualifications
3-5 years of experience in customer success, operations, or
analytics, preferably in B2B SaaS
Bachelor's degree in Business Administration, Finance, Economics,
or a related field
Strong proficiency in data analysis tools, such as SQL and
Excel
Experience with Gainsight or Zendesk administration is
preferred
Experience with Salesforce or other CRM systems is considered a
plus
Keywords: VirtualVocations, Westport , Customer Experience Operations Analyst, Professions , Jamaica, Connecticut
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